Kathlien’s primary role is to support the sales team in launching successful marketing campaigns for all residential properties. Demonstrating organisational skills, she liaises with the vendors and suppliers to arrange pre-campaign appointments and monitors the progress from start to finish to provide the agents and vendors real-time feedback about the sale of the property for evaluation.
With a Bachelor of Marketing and Management from Monash University, Kathlien enjoys being creative and seeing the rewarding results from the strategies she introduces to the business.
Most recently, Kathlien recognised the need to adapt new technology to improve the internal processes and inefficiencies on how we communicated and built relationships with the customers. Not long after she joined the team, Kathlien initiated an enormous project involving a simultaneous transition into a cloud-based customer relationship management system and brand new mobile-device responsive website. By collaborating with all team members, they designed together a new work-flow and ran organisation-wide trainings to embrace new technological advancements which has drastically improved the overall customer/user experience.
Away from the office, Kathlien enjoys getting hands-on in her ‘side-hustle’/jobby (job+hobby, she jokes) as well as spending time with her friends and family over a leisurely meal out. She loves to keep busy by running, reading books, meditating, travelling and exploring new places with good food.